Quality Policy Statement
Electrographite Carbon Co. (Pty) Ltd. is committed to providing quality products and service to our customers, whilst at the same time developing our people and expanding our markets.
To fulfil our customer needs, we will:
Establish and maintain technical and professional relationships with all our customers and jointly identify their requirements.
Ensure that all measures of cost efficiency are achieved, in all aspects of our operations, so as to positively benefit the financial constraints of our customers.
Commit ourselves to the quality, service, cost effectiveness and integrity of our products, in order to meet and where possible exceed our customers expectations.
Establish a team type association with our suppliers based on both friendship and trust.
To fulfil the needs of our people, we will:
Observe the highest standards of business ethics in all of our activities.
Value the positive contributions of our people.
Encourage each person, through effective leadership, teamwork, training and communication, to develop an enterprising spirit that fosters enthusiasm, creativity, positive results and total commitment to our quality drive.
Provide a safe working place and promote safe practices.
Our Goals:
To achieve consistent and fair profits.
To grow in a controlled and disciplined manner.
To continually strive to safeguard the assets of our organisation and the environment in which we work.
To achieve “TOTAL QUALITY EXCELLENCE” through “TOTAL QUALITY COMMITMENT”.
In order to ensure that our objectives can be achieved we have decided to implement and maintain a Quality Management System based on the requirements of the International Organisation for Standardisation (ISO), in full accordance with the current requirements of ISO 9002.
