Privacy Notice

Privacy Notice

Electrographite Carbon Company (Pty) Ltd (“Electrographite”, “ECC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa.

This notice applies to all visitors to our website (electrographite.co.za), as well as our clients, suppliers, and business partners.

1. Information We Collect

As an industrial OEM, we primarily collect business-related information, which may include personal information of company representatives:

  • Contact Information: Name, designation, company name, email address, physical address, and telephone numbers.
  • Account & Transactional Data: Banking details, VAT numbers, credit application data, and order/purchase histories for carbon brushes, holders, and other products and services provided by us.
  • Technical & Engineering Data: Technical specifications, drawings, or project requirements submitted via our inquiry forms.
  • Digital Data: IP addresses, browser types, and cookies collected when you navigate our website.

2. Purpose of Processing Personal Information

We will only use your personal information for legitimate business purposes, including:

  • Processing quotes, tenders, and engineering inquiries for products and services.
  • Fulfilling orders, managing supply chains, and arranging delivery of goods.
  • Managing customer accounts, credit vetting, and processing invoices/payments.
  • Complying with statutory obligations under South African law (e.g., SARS, Companies Act).
  • Sending technical updates, product catalogs, or administrative notices relevant to your industry.

3. Disclosure of Personal Information

We do not sell your personal information. We may share your information only with trusted third parties (“Operators”) who assist us in operating our business, subject to strict confidentiality agreements:

  • Logistics and freight companies for delivering heavy industrial equipment.
  • Professional advisors, auditors, or credit bureaus (for trade references/credit applications).
  • Regulatory or law enforcement authorities if required by law.

4. Information Security

We implement appropriate technical and organizational measures to secure the integrity and confidentiality of your personal information. This includes securing our digital infrastructure, restricting access to authorized personnel only, and ensuring our website uses secure encryption protocols (HTTPS).

5. Your Rights Under POPIA

You have the right to:

  1. Access: Request confirmation of whether we hold your personal information.
  2. Correction: Request that we update or correct inaccurate or outdated information.
  3. Objection & Deletion: Object to the processing of your data or request its deletion, subject to legal or contractual retention obligations.

To exercise these rights, please contact our Information Officer at the details below.

6. Contact Details & Information Regulator

If you have any questions regarding this Privacy Notice, please contact us:

  • Information Officer: Information Officer
  • Email: marketing@electrographite.co.za
  • Physical Address: 221 Van Dyk Road, Boksburg East Industrial, 1459, Gauteng, South Africa.

If you feel we have not resolved your concern satisfactorily, you have the right to lodge a complaint with the South African Information Regulator:

  • Website: inforegulator.org.za
  • Email: complaints.IR@inforegulator.org.za